Privacy Notice
Last updated: May 2026
1. Who we are
This website is operated by Eventai Ltd (trading as Roiyage), the company behind the Steward platform for UK lettings agencies.
- Registered name: Eventai Ltd
- Trading as: Roiyage · roiyage.co.uk
- Registered address: 40 Wannock Gardens, Ilford, England, IG6 2SH
- Company number: 15038695
- ICO registration: [Registration pending — to be confirmed]
- Contact: hello@roiyage.co.uk
Eventai Ltd (trading as Roiyage) is the data controller for personal data collected through this website (roiyage.co.uk). When Roiyage processes personal data on behalf of a lettings agency using the Steward platform, Roiyage acts as a data processor and the agency is the data controller. A separate Data Processing Agreement governs that relationship.
2. What personal data we collect and why
2a. Website chatbot enquiries (Bricky)
When you interact with our website assistant, we collect your name, email address, and the content of your messages.
Legal basis: Legitimate interests (Article 6(1)(f) UK GDPR) — responding to sales and product enquiries from prospective customers.
Retention: 2 years from last contact, or until you request deletion.
2b. Demo booking (Calendly)
When you book a product demonstration, we collect your name, email address, organisation name, and chosen appointment time via Calendly.
Legal basis: Pre-contractual steps at your request (Article 6(1)(b) UK GDPR).
Retention: 3 years from the date of the booking or last contact.
2c. Website analytics (Google Analytics 4)
We use Google Analytics 4 to understand how visitors use our site. This collects anonymised data including pages visited, time on site, device type, and general location (country/region). IP addresses are anonymised before storage.
Legal basis: Legitimate interests (Article 6(1)(f) UK GDPR) — improving our website and understanding our audience.
Retention: 26 months (Google Analytics default retention period).
2d. Email and direct contact
If you email us at hello@roiyage.co.uk or call us directly, we collect the personal data you provide in that communication (name, email address, phone number, message content).
Legal basis: Legitimate interests (Article 6(1)(f) UK GDPR) — handling sales and support enquiries.
Retention: 3 years from last contact.
3. Cookies
This website uses cookies. We use two categories of cookie:
Required for the website to function. These cannot be switched off. They do not store any personally identifiable information.
Used to measure how visitors use the site. You may opt out of analytics cookies at any time by contacting us at hello@roiyage.co.uk or by installing the Google Analytics opt-out browser add-on.
4. Who we share your data with
We share personal data only with the third-party service providers (sub-processors) necessary to operate this website. We do not sell personal data to any third party.
| Provider | Purpose | Location |
|---|---|---|
| Anthropic | AI inference for website chatbot responses | USA (SCCs) |
| Airtable | CRM — stores chatbot leads and enquiries | USA (SCCs) |
| Vercel | Website hosting and delivery | USA / EU |
| Google (Analytics) | Website analytics | USA (SCCs) |
| Calendly | Demo booking and scheduling | USA (SCCs) |
SCCs = Standard Contractual Clauses — the approved mechanism under UK GDPR for transferring personal data to countries outside the UK/EEA that do not have an adequacy decision.
5. Your rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights in relation to your personal data:
You may request a copy of the personal data we hold about you.
You may ask us to correct inaccurate or incomplete data.
You may ask us to delete your personal data where we no longer have a lawful basis to hold it.
You may ask us to restrict processing of your data in certain circumstances.
Where processing is based on consent or contract, you may request your data in a machine-readable format.
You may object to processing based on legitimate interests. We will stop unless we can demonstrate compelling legitimate grounds.
Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, contact us at hello@roiyage.co.uk. We will respond within one calendar month.
6. Right to complain to the ICO
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) — the supervisory authority for data protection in the UK.
ICO website: ico.org.uk · ICO helpline: 0303 123 1113
We would appreciate the opportunity to address your concerns directly before you contact the ICO — please email us first at hello@roiyage.co.uk.
7. Changes to this notice
We may update this Privacy Notice from time to time. The “Last updated” date at the top of this page will reflect any changes. Significant changes will be communicated to known contacts by email where appropriate.
Data protection enquiries
Email: hello@roiyage.co.uk
Eventai Ltd (trading as Roiyage) · roiyage.co.uk